Cancellation and Refund Conditions

Refund Policy

Except for services such as SSL, SLA, Server Licenses, Domain Registration, Domain Renewal, and successfully completed Domain Transfer services, there is a 100% refund guarantee within 2 days (48 hours) of purchase for the services purchased from our company. After 2 days, if the customer wishes to request a refund (excluding SSL, SLA, Physical Server Rental, Server Licenses, Domain Registration, Domain Renewal, and successfully completed Domain Transfer services), the usage period will be deducted, and the remaining amount will be added to the customer account as usable credit. Free services provided with promotional services (e.g., free domain registration) cannot be refunded. Free services are provided as the customer has committed to use the service for the purchased duration. If the service is canceled before this period, the free service will be charged, and the remaining amount will be refunded. Since domain registration processes are carried out automatically by ICANN and TRABİS (BTK), refunds are not possible. Refunds will be made using the same payment method as the original payment. Refunds to a different person or by a different method are not possible. For all refund requests, you can contact us by selecting the accounting department through your customer panel.

Cancellation Policy

To cancel the services you have purchased from our company, log in to your customer control panel with your email address and password, go to the service details, and fill out the form under the “Cancel Request” option located in the “More” menu. Your service will not be invoiced for the next billing period.

• Services that are not canceled but not used are not considered canceled. A new invoice will be created for each new payment period. If you do not want to fill out the cancellation form, you can send us an email from the email address registered in your customer panel.

• If a purchase is made with a credit card and during the service usage period or after using the service, a dispute is filed through the bank without informing our company and without obtaining approval from us, claiming that “the purchase was not made by them,” the customer account and the services within it will be irrevocably deleted and terminated. The customer’s name, surname, email address, IP address, and national ID number will be added to our company's blacklist. If you have a valid reason, we kindly ask you to contact our company before this process. Our company takes a lenient approach to such situations.

• The information provided by customers who make purchases with a credit card, such as the addresses, phone numbers, and IP addresses recorded during the order, is checked and recorded. Additionally, if you try to make a purchase with a problematic credit card, your order will be automatically blocked due to the Fraud control mechanism.

Service Delivery Time

Payments made by credit card are activated immediately after the installation period. For manual processes such as server setup, control panel installation, IP address allocation, and domain document collection, our technical support team will contact you on the same business day the order is placed.

In bank transfer payments, the customer is obliged to notify us after the transfer. Depending on the notification, payments made by bank transfer will be checked and approved by the accounting department on the same day, and the order will be activated. Our company is not responsible for delays in order processing or delivery caused by the lack of notification of bank transfer payments. Including the order number in the explanation section during the transfer will expedite the process.

For any questions or concerns about warnings and conditions, you can write to info@sunucumerkezim.com.